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Student Learning Space
Find help with logging in, resetting passwords, and accessing the Student Learning Space (SLS) through the school helpline or SLS Helpdesk.
Student Learning Space
For instructions on how to Set Password Reset Email Address (opens in new tab).
SLS Support
School Operating Hours
During school operating hours, students should contact the School-Based Helpline for SLS queries including all SLS access matters such as password reset and unlocking of accounts, as well as queries about lesson assignments.
School-Based Helpline: 6388 2819
Mondays - Fridays: 8:00 am - 4:00 pm
Non-School Operating Hours
Students can only contact the SLS Helpdesk outside the school operating hours.
SLS Helpdesk: 6702 6513
Mondays - Fridays: 4:00 pm - 9:00 pm
Saturdays: 9:00 am - 9:00 pm
*Closed on Sundays & Public Holidays
Alternatively, students can email the SLS Helpdesk at helpdesk@sls.ufinity.com. When emailing the SLS Helpdesk, they should include their full name, name of the school and form class.
For further information on login and technical issues, please click here. (opens in new tab)
Frequently Asked Questions
Q1. I have forgotten my password. What should I do?
There are three ways that you can reset your password:
Reset via email. Click Forgot Password and enter your SLS Username. Please remember the email address used during your first setup. If you cannot see the email in your inbox, it may be in the spam or junk email folder.
Reset via answering security questions.
Call SLS Helpdesk at 6702 6513.
Q2. I have forgotten my username. What should I do?
The format of your Username is a combination of the first 5 characters of your Name, the last 4 digits and the letter of your NRIC/FIN/BC.
Q3. My account has been locked. What should I do?
Your account will be locked after 6 consecutive attempts to log in with an incorrect password.
a. Contact your class form teacher or subject teacher. Your teacher will inform your school's SLS administrator, who will be able to unlock your account.
b. Alternatively, please contact the SLS Helpdesk to unlock your account. You will need to answer the security questions to verify that you are the legitimate account holder.
Q4. I used the “Password Reset Link Method” but I cannot find my password reset email. What can I do?
If you cannot see the email in your inbox, it may be in the spam or junk email folder.
Note: The URL in the email will expire within 10 minutes. If the URL has expired, go to the login page and select “Forgot Password” to try again.
Q5. What are the Operating System and Browser Requirements for SLS?
The following are the recommended operating systems:
Recommended operating systems and browsers for SLS
Operating System | Browsers |
|---|---|
Microsoft Windows 10 | Google Chrome 88 and later |
Mac OS 10.15 and later | Safari 14 and later |
iPadOS 14 and later | Safari 14 and later |
iOS 14 and later | Safari 14 and later |
Android 10 and later | Google Chrome 88 and later |
ChromeOS 103 and later | Google Chrome 103 and later |
If you are having trouble even though your browser meets the above requirements, please refer to the [Web Browser Troubleshooting Tips.](https://www.learning.moe.edu.sg/sls/user-guide/vle/logintroubleshooting/LoginTroubleshooting/WebBrowserTroubleshooting.html)